Santorini’s Luxury Travel
Welcome to Santorini’s Luxury Travel. This page provides information about our company, terms of service, privacy policy, booking procedures, cancellation and refund policy, and accepted payment methods.
1. Company Information
Company Name: Santorini’s Luxury Travel Μονοπρόσωπη ΙΚΕ
Legal Form: Single-Member Private Company (IKE)
VAT Number: EL802688950
Registered Address: 3 Mavili Street, Athens, 11144, Greece
Website: https://santorinisluxurytravel.com/
Email: info@santorinisluxurytravel.com
Telephone: +30 2286 771168
Mobile / WhatsApp: +30 6981 804339
Business Activity: Travel agency and tourism services, including private transfers, sightseeing tours, cruises, wine experiences and personalised travel arrangements in Santorini, Greece.
GEMI Registration Number: [TO CONFIRM]
Tourism Business Registration Number: [TO CONFIRM]
2. General Terms & Conditions
By accessing our website or booking our services, customers agree to the applicable terms and conditions.
All services are subject to availability and confirmation. Customers are responsible for providing accurate booking information and arriving at the agreed meeting point on time.
Service descriptions, prices, inclusions and any additional charges are provided before booking confirmation.
All prices are displayed in euros (EUR) and include applicable taxes and mandatory charges unless expressly stated otherwise.
Certain services may be provided by third-party operators. Any applicable supplier-specific terms will be disclosed before booking.
Santorini’s Luxury Travel reserves the right to modify or cancel services due to safety concerns, adverse weather conditions or circumstances beyond reasonable operational control. Customers will receive the remedies required under the applicable contract and law.
These terms are governed by Greek law, without prejudice to mandatory consumer protection rights.
3. Privacy Policy & GDPR
Santorini’s Luxury Travel respects customer privacy and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek legislation.
Data Controller: Santorini’s Luxury Travel Μονοπρόσωπη ΙΚΕ.
We may collect personal information such as names, email addresses, telephone numbers, booking details, pickup locations and payment transaction information.
Personal data is used to process reservations, deliver services, communicate with customers, handle payments and refunds, comply with legal obligations, and maintain website security.
Processing is based on contractual necessity, legal obligations, legitimate interests or consent, as applicable.
Information may be shared with authorised booking platforms, payment processors and tourism service providers where necessary to fulfil reservations. Applicable data protection safeguards are maintained.
We retain personal data only for as long as necessary for its intended purpose or applicable legal obligations.
Customers have the right to request access, correction, deletion, restriction or portability of their personal data, to object to certain processing, and to withdraw consent where applicable.
Privacy requests can be sent to info@santorinisluxurytravel.com.
Customers may also lodge complaints with the Hellenic Data Protection Authority at https://www.dpa.gr/.
Our website may use necessary cookies and, where applicable, optional analytics or marketing cookies subject to legally required consent.
[TO CONFIRM BEFORE PUBLICATION: Actual cookies and tracking technologies, booking and payment providers, data recipients, international transfers, retention periods, and cookie consent mechanism.]
4. Booking Policy
Customers can book our services through our website, integrated booking platforms or direct communication with our reservations team.
To make a reservation, customers select their preferred service, date and time, provide the necessary information and complete any required payment.
A reservation is confirmed only after a booking confirmation has been issued.
Depending on the service, customers may pay the full amount during booking or make a deposit and pay the remaining balance later.
Any deposit, outstanding balance and payment deadline will be communicated before booking confirmation.
Booking modifications are subject to availability and may involve additional costs, which will be communicated before acceptance.
Customers should notify us promptly of any delays, changes or special requirements.
5. Cancellation & Refund Policy
Free Cancellation: Customers may cancel an eligible booking up to 48 hours before the scheduled service start time and receive a full refund of the amount paid.
Late Cancellations: Cancellations made less than 48 hours before the scheduled service may be subject to cancellation charges, provided these have been clearly disclosed and accepted before booking.
[TO CONFIRM: Exact cancellation charge for cancellations within 48 hours.]
No-Shows: Failure to attend a confirmed service without prior notice may result in a cancellation charge, subject to the booking conditions and applicable law.
Weather Conditions: If a service is cancelled by the provider due to unsafe weather conditions or operational safety reasons, customers will be offered an alternative date or the applicable refund or other remedy required by law.
Refunds: Approved refunds are normally processed through the original payment method. The time required for funds to appear depends on the payment provider and issuing bank.
[TO CONFIRM: Refund processing timeframe.]
Certain cruises, customised experiences and third-party services may have different cancellation conditions, which must be clearly disclosed before booking.
For cancellations and refunds, please contact info@santorinisluxurytravel.com, including your booking reference and service date.
All mandatory consumer rights under applicable law remain unaffected.
6. Payment Methods
Santorini’s Luxury Travel offers the following payment options, depending on the selected service:
Credit & Debit Cards: Secure online card payments through an authorised payment service provider, once the payment gateway has been activated.
Cash Payments: Cash payments may be accepted for eligible services, subject to applicable Greek legal restrictions.
Full or Partial Payment: Depending on the reservation, customers may pay the full amount in advance or make a deposit and settle the remaining balance later.
All payments are charged in euros (EUR), unless otherwise stated.
Online card transactions are processed through the secure systems of the authorised payment provider. Complete card numbers and card security codes are not intended to be stored on our website.
[TO CONFIRM: National Bank of Greece payment gateway activation and supported card schemes.]
7. Contact & Customer Support
For questions regarding reservations, payments, cancellations, refunds or personal data, please contact:
Santorini’s Luxury Travel
Email: info@santorinisluxurytravel.com
Telephone: +30 2286 771168
Mobile / WhatsApp: +30 6981 804339
Website: https://santorinisluxurytravel.com/
Registered Office: 3 Mavili Street, Athens, 11144, Greece